Problems and Thoughts on Entrusted Inspection Work

Entrusted inspection of existing major issues

In the course of carrying out commissioned inspection services, various problems have emerged, such as frequent occurrence of profit claims for consumption claims and severe lags in some standards, etc. These issues are difficult to solve simply by relying on the strength of a certain inspection agency. It often requires the coordination and cooperation of legislation, inspection agencies, quality supervision, industry and commerce, standards management and other departments. Only proceeding from the product characteristics of textile commission inspection, the problems found during the commissioning inspection business will be summarized and summarized as follows:

1. Part of the inspection report lacks seriousness and accuracy

The testing organizations are mixed and some of the testing organizations are profitable and unscrupulous. The vicious competition is serious, which seriously compromises the seriousness and accuracy of commissioned inspection report data.

The test report is an important proof that the manufacturer brings the product to the market, and it is also an important basis for consumers to purchase the product. After 2000, with the rapid development of China's market economy, especially since China's accession to the WTO, China's inspection and testing market has gradually opened up, and many new testing agencies have been set up throughout the country. According to incomplete statistics, there are as many as 13 large and small textile and clothing testing organizations in Beijing alone. There are testing institutions left over from the service and production factories in the planned economy era. There are also public-welfare testing agencies that guarantee the government's function of supervision. Private inspection companies that are purely profit-oriented, and foreign-invested inspection companies that have entered the Chinese market and are eyeing the Chinese testing market soon. These testing organizations are complicated. Although most of the laboratory construction is guided by the General Administration of Quality Supervision, Inspection and Quarantine, administrative relations are affiliated with different upper-level departments. Although some of the financial sources are funded by the state's financial resources, the vast majority are self-collecting. support. Since the inspection institutions are affiliated with different upper-level departments and self-sufficiency in income, it is not difficult to understand why the different testing institutions in Nongfu Spring have issued completely different test results. Due to the short-term profit-sharing purpose of individual inspection institutions and weak technical strength, irregular inspection reports have appeared in the market, the overall image of testing organizations has been greatly reduced, and the seriousness and authority of inspection reports have been severely challenged. The results of these non-standard reports can easily mislead customers and consumers, bring quality problems to market operations, and also disrupt the entire industry and market order.

2. Inspection is only responsible for the sample and part of the test results have a timeliness leading to continuous disputes

The commissioned inspection is usually only responsible for the sample, the inspection agency cannot investigate the true source of the sample, and some government departments do not approve the commissioned inspection report in the field. Once a problem occurs, the testing organization and the entrusted company will often push each other.

The nature of the entrusted inspection determines that it is impossible for the inspection agency to have an in-depth understanding of the production and processing of the product. It is simply responsible for the quality inspection and cannot investigate the true source of the sample. If a qualified product is sent to a testing agency for commissioned inspection, the manufacturer sends a substandard product to the market with a qualified inspection report, and the testing organization is not able to know it at all. If the testing organization again uses “responsible only for the sample”, it will inevitably happen again such things as “Hainan Farmers Spring” and “Shaanxi Southern Milk Powder”. In reality, some government departments do not recognize the foreign inspection reports. We have encountered many cases where the inspection of our company has been qualified but failed to pass the spot inspection. The unqualified part is often a project with poor reproducibility, and some projects are inspected. The results are time-sensitive and not stated in the standard. In addition to the standard understanding and the project's own problems, there are also cases where individual government departments colluded with the local inspection agencies, deliberately making things difficult and eating cards. In 2009 alone, we had to deal with an average of three incidents each month because of the inconsistency between the results of the spot checks and the commissioned inspections. In this case, the commissioned inspection agencies and the local spot-checking departments each hold their own words, which has brought about a greater impact on the normal operation of the company and the industry reputation of my organization.

3. The test results of the same project may have large differences in different testing organizations

Some test items cause the same sample to have unstable measurement values ​​due to problems in the item itself or test standard problems, and the reproducibility of the values ​​is poor. In addition, due to the different understanding and mastery of standards by testing organizations, the detection results of various testing organizations are quite different.

In the customer's entrusted inspection, some inspection items have poor reproducibility due to the characteristics of the project itself. For example, in the national mandatory standard "GB18401-2003 National Basic Technical Specifications for Textile Products," there are restrictions on the content of formaldehyde. Formaldehyde has volatility. Detection data at different times will be deviated from test data, and it will not be reproducible. Often, the same sample before and after time test data will be inconsistent. Some test items, due to imperfect method standards or test instrument accuracy problems will appear poor reproducibility, the detection method for textile PH value to be improved. In addition, the same standards and different detection agencies have different understandings, which often leads to inconsistencies between the results of local law enforcement inspections and commissioned inspection results. My unit once had a commissioned inspection report because of the difference in understanding of the standard, and the deviation from the inspection result issued by a testing agency commissioned by the Shanghai Industrial and Commercial Bureau directly caused serious consequences for the commissioned unit being punished and claiming it from my company.

Reflections and Suggestions on Entrusted Inspection Work

1. Make clear the responsibilities of inspection agencies, strengthen the management of inspection agencies, and avoid unfair competition

The premise of the normative inspection industry is to clarify the responsibilities of each inspection agency. Some testing organizations are affiliated with the national government departments. This part of the testing agency must first define its own functional positioning as a quality and safety supervision support, technical service, and security guarantee, and put it as a supervision and spot check, inspection and quarantine inspection to fulfill the responsibilities of the quality inspection administrative law enforcement. The relationship between behaviors and the conduct of social commissioning inspections, strengthening and perfecting the standardization and management of these two different types of testing behaviors, correctly performing the dual functions of government supervision and social services, and avoiding the need to monitor and promote the economic benefits for the unit The conduct and practices of the inspection; the other part of the testing organization should clarify its own responsibilities and obligations as a social service agency, strengthen its own management, abandon the practice of blindly imposing corporate interests for economic interests, and be responsible for inspection data and inspection results. Relevant laboratories should strengthen post-certification supervision to avoid "re-issuance of licenses, light supervision" or "issuance of certificates only, and no supervision", and increase supervision and inspection of commissioned inspection institutions and testing links.

2. Strengthen the supervision and spot checks on key products and key projects, and promote the formulation and implementation of inspection and inspection systems

With regard to the current situation of China’s economic development, the rule of law, and the quality of the people, relying solely on the company’s conscious and voluntary actions is far from meeting the requirements for ensuring product quality. Individual companies still take risks in pursuit of profit maximization, and some commissioned inspections do not. Responsible behavior opens the door to the illegal activities of such enterprises. Once these unqualified products flow to the market, they will bring great complications to the safety of people's lives, property and health. Therefore, it is particularly important to increase supervision and spot checks on products and projects that endanger the physical health and safety of the human body and the safety of the ecological environment. Taking Shaanxi Funan Poison Powder as an example, if after the Sanlu milk powder incident, the local government increases the supervision and sampling of milk powder products, it will not be deceived by the inspection report provided by the company, and there will be no harm caused by toxic milk powder. . In addition, from the perspective of improving the sample representation, entering the factory (shopping mall) inspection system is a good method. The detection mechanism directly picks up the sample from the bulk cargo to avoid the problem that the samples in the process are not representative and easily subject to human error.

3. Accelerate the internal system construction and inter-agency technical exchanges of testing organizations, and improve the professionalism of inspection personnel

In sensitive times where quality accidents occur frequently and the credibility of the inspection industry is challenged, strengthening the vocational training for employees and institution development has become an urgent task for all testing organizations. Relevant personnel in the inspection work should implement full-person assessments, so that they should be aware of the appointment and hold certificates. While rectifying the management of personnel, it will also increase training and improve the business skills of inspection personnel. To further improve the concept of quality and sense of responsibility, enhance professional quality and professionalism, enhance the concept of the rule of law and service awareness, and effectively improve the awareness of inspection work in the development of quality inspection and its important status and role. Improving the communication and exchange between testing agencies and increasing the proportion of experimental comparisons will help solve some of the difficult problems in the inspection industry, such as deviations in results due to different interpretations of method standards.

4. Enhance the sense of change in testing organizations, and attach importance to the important role of services in improving the strength of testing organizations

In the process of service to the entrusted units, we deeply felt the urgent need for enterprises to strengthen quality control and improve product quality, and a considerable proportion of companies are still unfamiliar with China's quality laws and regulations and product standards. In this case, it is impossible to improve product quality. The commissioned inspection is a product, which is a part of the inspection agency service company and service society, but far from it all. Only by combining the commissioned inspection service with other service items, the urgency of the enterprise and the needs of the enterprise can be recognized by the enterprise and a win-win result of economic and social benefits can be achieved.

Commissioned inspection is not only an agreement between the company and the testing agency. More importantly, it represents the quality of the product and it is related to people's life and property and property safety. Under the impact of the economic tide, how to build quality inspection agencies, correctly handle the relationship between economic interests and career development, thus establishing the credibility of quality inspection agencies has become a problem that needs to be solved in various testing agencies.