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Furniture after-sales service blank high-grade mahogany furniture maintenance troubles consumers
After the mahogany furniture worth more than ten thousand yuan was dented by the child, he quickly asked the maintenance personnel to come to the door for repair. I did not expect that after the repair, there would be a slight crack, how should the high-grade mahogany be maintained? Ms. Wu is anxious. A few days ago, the author met Ms. Wu at a store. She said that after the mahogany furniture in the house was dented by the child, the maintenance personnel should come to the door for repair. After the repairman made up the dent, wipe the mahogany furniture with a damp cloth. Who knows that for more than a week, the mahogany furniture has cracked again. Later, Ms. Wu consulted the insiders and learned that mahogany furniture should not be stained with water, and should not be wiped with a damp cloth. Ms. Wu, angry, came to the maintenance staff for a claim. The store said that because the repairer and the maintenance person are not in the same batch, the maintenance staff does not know how to maintain it. Moreover, it is difficult to obtain evidence for the cracks in Ms. Wu’s mahogany furniture, which is because the maintenance personnel wiped the irreparable damage, and only the two sides negotiated to solve it. Ms. Wu decided to find other professional mahogany furniture maintenance personnel. However, I was looking for a consultation for a long time, and I did not find a special mahogany furniture maintenance business. Several other mahogany brands are also reluctant to undertake Ms. Wu’s mahogany furniture repair and maintenance business. A furniture store sales staff told the author that the relevant state departments stipulated that the after-sales warranty and maintenance business of furniture is one year. Although most brands offer paid extended warranty and maintenance services beyond the one-year deadline, they do do a good job. But maintenance business is hard to do, or it is not professional. In the furniture industry, there are very few dedicated national after-sales service centers and joint warranty services like brand-name appliances. Except for a handful of high-end brands that have the after-sales service and regular on-site maintenance services of “buying furniture, permanently helping to move homeâ€, most brands are still blank in after-sales value-added services and maintenance. For these stores, the furniture maintenance of their own brands can not be very professional, and how dare to undertake the maintenance of other brands of furniture? Moreover, Ms. Wu's furniture is still high-grade mahogany furniture. The maintenance of mahogany furniture, for most stores, is not unwilling to do, but does not dare to do. “Especially traditional mahogany furniture, because the traditional mahogany furniture and modern brand furniture are different from the wood lacquer finish. The high-end furniture such as mahogany and red sandalwood that has been passed down from generation to generation in general has no paint layer on the surface, and it is more difficult to maintain. With the climate and The environment of the storage site is different, and the wood is continuously stretched and expanded, which requires more professional maintenance. First of all, the old redwood is passed down over the years, and it will inevitably come into contact with too humid or dry places, causing internal mildew, corrosion or cracking and fading. It can be solved by ordinary maintenance. Secondly, because of the different regional crafts, the different styles of mahogany need different maintenance methods, but the general mahogany furniture owners rarely know the origin and craft of their own furniture, if not high-end wood species. The professional engraving craftsman, very few people can professionally maintain these old antiques. Most of these craftsmen serve the brand factory, and spend a lot of manpower and resources to develop the maintenance market of traditional high-end furniture. For the brand manufacturers, the cost is too large. "The furniture business insider revealed that