In 2013, the home actually launched the three-year "three guarantees" service

 

It is understood that since February 26, 2013, the house actually announced that the national stores will also extend the "three guarantees" service period from March 2nd, of which the three guarantee period for home building materials products will be extended from one year to three years. The three-guarantee period was extended from two years to three years. This greatly surpassed the country's mandatory service measures for the "three guarantees". With the "3.15", the home furnishing industry ushered in a new service war.

First three-year "three guarantees" service

"From March 2nd, the actual home will implement a new 'three guarantees' service, extending the three-guarantee period for all home building materials in the store from the original one year to three years, and the three-guarantee period for home improvement services Two years extended to three years. "On February 26, Ren Cheng, the vice president of Home, announced at a press conference that this innovative service initiative will be launched simultaneously in all stores across the country. "Three Guarantees", that is, return, replacement and repair. The new "three guarantees" service of the actual home has further extended the service period on the basis of the original "three guarantees".

It is worth noting that, due to the special nature of home improvement services, there are more possibilities for quality problems. In addition to extending the warranty period of home improvement services to three years, the new "Three Guarantees" service regulations of Home Home also specifically pointed out The warranty period with waterproof requirements is extended to five years. Mei Xuhang, Operation Director of Juran Home, said: "The Lewu under Juran Home has been extended to six years for construction and waterproof warranty."

Beyond industry service standards

"The" three guarantees "service with a period of three years is the first case in the home furnishing industry. The mandatory three guarantees period for the furniture industry by the state is only one year. Not only has it surpassed the previous old "three guarantees" standard, it has also greatly exceeded the industry service standards.

"It was not accidental to make the decision to extend the three-guarantee period to three years. We found that about 20% of users in customer complaints were triggered by the" three-guarantee ". Ren Cheng pointed out that home building materials are a high amount and durable Life products for a long time usually have few problems within a one-year period, and those products that have problems after just one or two months of the three-guarantee period will feel very uncomfortable and unfair to users. "Under such an environment, extending the three-guarantee period to three years would be the most beneficial innovation for the home to protect consumer rights and improve services."

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