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Investigation: The new standard for children's furniture is difficult to reach the old contract does not respond
At the end of 2013, the quality inspection of many batches of children's furniture was unqualified, which worried consumers, especially parents. Therefore, since last week, the reporter has continued to look at the "General Technical Conditions for Children's Furniture" implemented since August 1, 2012, and visited the market to seek the root cause of the problem. In fact, for the first time, the standard imposes strict regulations on the structural safety and hazardous substances limits of children's furniture. The industry's hopes of improving the quality of domestic children's furniture products are based on this standard. However, as far as our observations are concerned, the implementation of the new national standard has been more than a year old, and the movement of the children's furniture market is not large. In particular, the key point of the new standard is not reflected in the only contract that can protect consumer rights. . Visiting a number of home stores We found that neither the environmental issues nor the safety issues in the contract have anything to do with the General Technical Conditions for Children's Furniture. The children's furniture contract is still obsolete. It does not reflect the new standard content. In an international home store, the author saw the contract for the sale of children's furniture. The salesperson told the truth: the terms of the contract are exactly the same as those of adult furniture, and they do not specifically reflect the content related to children's furniture standards. The contractual provisions on “environmental protection†write: “All goods sold in XX Co., Ltd. are in compliance with the national standards for “Limits of Hazardous Substances in Interior Decoration Materialsâ€, and the production of furniture is implemented in the interior decoration materials. "Limited" standard, indoor air quality implements "indoor air quality standards." Qualified furniture produced according to the environmental standards of furniture after moving to the living room, due to the effect of the superposition effect, the conclusions monitored according to the "indoor air quality standards" may be air The quality exceeds the standard. Remind you that you should purchase standard furniture as much as possible. Second, the amount of furniture placed in each room should be appropriate.†After comparison, “Limited Quantity of Hazardous Materials in Wood Furniture for Interior Decoration Materials†and “Children's Furniture†The standards of General Technical Conditions are significantly different and are more stringent and demanding than the standards imposed on adult furniture. The Limits of Hazardous Substances in Wood Furniture for Interior Decoration Materials are limited to four kinds of heavy metals such as cadmium, chromium, lead and mercury. The General Technical Conditions for Children's Furniture adds four limit requirements for heavy metals, namely: 锑, arsenic, antimony, selenium. At the same time, the latter provides a limit indicator for heavy metals, formaldehyde emission and decomposable aromatic amines in the main and auxiliary materials such as children's furniture artificial panels, paints, textiles and fur fabrics. There are no binding clauses in the sales contract, and the new standard for children's furniture is the only paper credential that allows consumers to understand the consumption. Why does the children's furniture sales contract not reflect the new standard content? When visiting the market, many brands responded that the contract is a brand with similar brands. In a more standardized store, the content of the contract will be more fully inclined to consumers, and the protection of consumers will be greater, and whether it should be children. A special contract for the sale of furniture, a brand leader said that perhaps the brand can give consumers more commitments in the form of supplementary agreements, but it is understood that no brand has done so. The insiders also said that the national standard-setting department and the regulatory department should consider the issue of some standards, such as the introduction of new standards and the strengthening of supervision, and the purchase contracts related to the category products should also issue amendments or templates in time. . There are many types of furniture, and the sales contract should be divided into categories. There should be no connection between standards and contracts. According to industry insiders, there is a correlation between consumers and a kind of protection for businesses. However, the current contracts for households are generally large and empty. Phenomenon, the constraints and protection of buyers and sellers are not enough. In fact, most stores have special furniture standard contracts, but at the same time, too single contracts can not take care of the heterogeneity of diverse furniture. Some consumers report that many explanations of sales personnel can not convince them, unless the key points are reflected in the contract, the new standard, the old contract, how do people think that the purchased furniture is in line with the standard? According to the analysis of the insiders, the formulation of the home contract should be changed in the same way. The contract keeps up with the pace of the new standard. It is treated differently for special categories of furniture and has special protection for special people. Otherwise, Understand that consumption and transparent consumption can only be empty talk. Signing an environmental guarantee, the brand can have an attitude. The insiders have suggested that although the furniture contract is formatted, a confident brand can have a more positive attitude, such as signing an environmental guarantee. Taking children's furniture as an example, the detection concentration range of toxic and hazardous substances in a series of products is reflected in black and white on the contract, which is equivalent to signing an environmental protection guarantee book, so that customers can buy it with confidence. It is observed that more formaldehyde reports on furniture are reported on the market today, and there are fewer reports on heavy metals. At this stage, it is feasible to indicate the formaldehyde content in the children's furniture sales agreement. And in the future, if all environmental protection projects include heavy metals, decomposable aromatic amines, and other safety-related safety features such as chamfering and venting holes are attached to the contract, it is a reminder to consumers. It is also a warning to the business, which is of great benefit to optimizing the product. At the same time, evidence can be based on the traceability of consumer rights, but also the motivation for the upgrade of merchant products. The "Furniture User's Manual" has long since disappeared, not only for children's furniture, but also for the entire furniture industry to "turn a blind eye" to standards and norms, and "nothing". Even if the contract can't keep up with the standard, if the "Furniture User's Manual" can be implemented, it can protect consumers' right to know and protect the interests of consumers to a certain extent. The insiders remember that on October 1, 2005, the General Administration of Quality Supervision, Inspection and Quarantine issued the "Description of Consumer Products - Part VI: Furniture" (GB5296.6-2004), and began to enforce the system of use instructions, requiring businesses to sell furniture. A detailed instruction manual must be provided to the consumer. However, this provision is ineffective and almost no brand can provide it. A detailed "Furniture Instruction Manual" should contain the following contents: The true attributes of the furniture, its use, the applicable environment, the main materials and auxiliary materials used, performance, model, date of manufacture, etc. Detailed instructions for unpacking inspection, installation adjustment, use and maintenance, handling and storage, and failure analysis of furniture. Give security warnings about content related to security. Explain the control indicators such as toxic substances or radioactivity actually contained. The materials and paints used in furniture contain toxic substances or radioactivity within the scope permitted by the relevant regulations of the State. However, if improper use will still adversely affect consumers, it is necessary to state the precautions for use and protective measures. Furniture quality grade, production unit and contact information. For the "Furniture User's Guide" for many years to hide or disappear, a senior salesperson told the truth: there is no "furniture instruction manual" to do "evidence", the sales staff will have more "free play" when selling products. The space is empty, the consumers find problems, and they can't get evidence to defend their rights. In this regard, industry insiders said that the relevant departments of the home furnishing industry “had said nothing about it†and the lack of supervision is the fundamental reason why the standard is difficult to implement. In addition, consumers should also raise awareness of prevention. Zhu Changling, chairman of the China Furniture Association, once reminded that when buying furniture, when encountering a brand without a manual, consumers can report to the quality supervision department and the industrial and commercial department.