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Custom furniture should not "7 days no reason to return"?
From March 15th, the newly revised Consumer Protection Law (hereinafter referred to as the “New Lawâ€) has been officially implemented, allowing consumers to enjoy some new rights. For the home industry, some of them have changed. It also brings new constraints and hot topics. For example, the online shopping platform pays first and has no reason to return the goods within 7 days, which timely supplements the legal vacancies of consumers when shopping on the online platform, and the inversion of rights protection burden, the damage compensation for moral damage and the doubling of fraud compensation are further purified. consumer market. Huang Jierong, general manager of Xiangjiang E-Commerce Co., believes that the new "Cancellation Law" has a good effect on purifying the online shopping environment. "The new "Cancellation Law" for the e-commerce requirements, although it seems more demanding, but not unreasonable. 7 days no reason to return, if there is a problem in quality, the merchants must return the goods for customers anyway, the freight is still borne by the merchants If it is not because of product quality problems, just because the customer does not like the color and style, the return shipping cost is required by the buyer.†Of course, every law can not be perfect, the new “elimination method†also same. In the new "Clean Law", we saw that custom furniture is not included in the 7-day no reason to return. In other words, if you receive a custom-made wardrobe cabinet, even if you are not satisfied, you can only accept it. This is mainly because the custom furniture is unique. The size and details are determined according to the customer's needs. If there is no reason to return the product, there will be no new buyers for the fixed products. Only the manufacturers will suffer. Therefore, the exclusion of customized products outside the "7 days no reason to return" scope, more to reflect the fairness of the law, both to protect consumers and protect manufacturers. However, in various online shopping complaints, custom furniture is often the “hardest hitâ€. Therefore, custom furniture can not be completely unconstrained, "no reason" can not be returned, "reasonable" is still possible. Consumers must specify the specific size and detail requirements for the purchase of custom furniture. If there is an error, they can return the goods or claim according to the contract. In fact, we can see great progress in the new "Clean Law", indicating that the monitoring mechanism has gradually become more complete and more protective. However, the "elimination of the law" is only the bottom line. As a business, we should not only use the bottom line as the standard, but should use high standards to work with the supervision department to promote the improvement of the "elimination of the law" and make the market more orderly.