Xinfei refrigerator temperature control failure quality or artificial?

Ms. Shen said: My family has a new flying refrigerator that has passed the warranty period. Some time ago, the temperature control system on the refrigerator refrigerator door was not normal. After the new flight maintenance personnel came to the door, they processed the sealing strip, but only after After one day, the problem appeared again. The maintenanceman went to the door again and judged that the refrigerator door was not well sealed. I had to pay for the repair, but I think this is a product quality problem caused by non-human causes.

In May of last year, Ms. Shen spent more than 3,800 yuan to buy a new flying refrigerator. Not long after, Ms. Shen found that the temperature of the refrigerator freezer sometimes fluctuated, but because the temperature fluctuations were not very large, she did not care.

But recently, Ms. Shen found that the temperature in the refrigerator was getting more and more fluctuating. She set a constant temperature of 5 °C, but sometimes she jumped to 14 °C. After the Xinfei maintenanceman went to the door for inspection, it was determined that the sealing strip of the cold storage room was broken. The maintenance staff used the hair dryer to heat the sealing strip and disposed of it to solve the problem. However, after one day, Ms. Shen found that the refrigerator had relapsed. It is.

Ms. Shen said that the maintenance staff judged that the refrigerator door was deformed and needed to replace a new door. Because the refrigerator has passed the one-year warranty period, it needs to be repaired. "In the process of communication between us, the other party mentioned the problem of the refrigerator door, which may be caused by the production of the template." Ms. Shen said that she carefully observed that the position of the depression was inside the lower part of the refrigerating compartment door, and the door was closed. There will be a gap of about 0.5 cm, and if it is not proposed by the maintenance staff, she may never find it.

The staff of the Zhejiang After-sales Service Center said that although the consumer's refrigerator has been over-guaranteed, but considering that it has been insured for one month, and the situation is quite special, the company's leaders agreed to replace the consumer with a new door for free. “The application has been submitted to the head office. After the manufacturer sends the door, the company immediately arranges the employee to install it.”

Consumer Association Interpretation:

In this regard, the relevant person in charge of the Municipal Consumer Protection Committee said that according to the national three guarantees law, the whole machine warranty is one year, and the main components are guaranteed for three years. If you follow the rules, the consumer's refrigerator is indeed over-guaranteed and needs to be repaired at its own expense. However, if the consumer first finds the problem, it will report it to the manufacturer at the first time, then it can be handled directly during the warranty period. There will be disputes afterwards.

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